Support

Write to support@loftt.app and we will reply as soon as we can. These answers may be quicker.

Sign-in help

Loftt emails you a 6-digit code from no-reply@loftt.app. Type it in the app. It works once, for 15 minutes.
Not there? Check your spam or junk folder, and check the email address for typos.
Ask for a new code in the app. You can ask again after 60 seconds. Only the newest code works.
Using Hide My Email with Apple? The code still arrives, at the private address Apple gave us.
You do not need an account to use Loftt. Signing in adds backup and sharing.

Restore purchases

Open Settings (the sliders icon on the Appliances tab), then Plan, then Restore purchases. Use the same Apple ID you bought with. On the Loftt Plus screen, Restore is also at the top right.

Cancel your subscription

In Loftt, open Settings, Plan, Manage subscription. Or on your iPhone open Settings, tap your name, then Subscriptions, and choose Loftt Plus. Cancel at least 24 hours before the renewal date to avoid the next charge. Deleting the app does not cancel it. You keep Loftt Plus until the end of the period you paid for.

Export your home

Open Settings, Your home, Export home, then tap Create report. You get spreadsheets and copies of your photos and documents, and with Loftt Plus a PDF home report. Save it to Files, send it with AirDrop or email it. Exporting is free for everyone and works without signing in.

Delete your account

Open Settings, find the Account section, and tap Delete my account. This permanently deletes your account and your online backup, and cannot be undone. Homes you own are deleted for everyone you shared them with. You can choose to erase the home on your phone too. This does not cancel a subscription; cancel it first as described above. Everything that is deleted and what stays.